Employee performance & recognition
Customers rate the person who served them in seconds. RateTeam turns those ratings into fair, per-employee insights, so you know who carries your service, where it breaks, and who deserves the credit.
14-day free trial · No credit card
Overview
Aurora Café · Downtown
Average rating
+0.08 vs previous period
Ratings
+9% vs previous period
How was your experience with
Sofia?
Tap to rate
No app. No sign-up.
How it works
Set up in minutes. Your customers need nothing but their phone camera.
01
Pick your industry, add your team and get a printable QR for every employee.
Sofia R.
02
After being served, customers scan that person's QR and rate them in seconds.
03
See fair stats per person, spot what needs work and recognize your best people.
Industries
If a customer can tell you who helped them, RateTeam can measure and recognize that work.
For owners
Every rating lands on a real person. Filter by period or employee and see what's behind the numbers.
Overview
Aurora Café · Downtown
Average rating
+0.08 vs previous period
Ratings
+9% vs previous period
Active employees
1–3 star share
Rating distribution
“Always smiling, made our morning.”
“Always smiling, made our morning.”
“Fixed a mix-up with our order without any fuss.”
Adjusted for volume, so a lucky streak doesn't beat a consistent track record.
Get an email when a customer leaves a low rating, while you can still fix it.
Every Monday: how the week went, who stood out and what to look at.
For employees
Each person gets their own view: what customers value in their work and where they can grow. Good work stops being invisible.
Fair ratings
A ranking only motivates people if they believe it's fair. RateTeam is built so that statistics reflect sustained performance, not luck or manipulation.
With only 2 ratings, Mia's score leans toward the business average until she builds a track record. Leo's 200 ratings speak for themselves.
Bursts of ratings, the same device rating several people and ratings outside opening hours are flagged and count less.
The same device can't rate the same person twice within 24 hours.
Unusual volumes from a single connection reduce the weight of those ratings.
Each average blends the person's ratings with the business average, weighted by how much evidence there is.
People need at least 5 ratings to enter the ranking. Until then, they're shown as not ranked yet.
Raw and adjusted averages side by side. Ratings are never silently deleted: abuse can be flagged with a reason, and it's logged.
No system can rule out fraud entirely. These mechanisms reduce it and make the results more reliable.
Pricing
Every plan starts with a 14-day free trial of Professional. No credit card required.
Launch pricing. Prices may change before general availability.
For small businesses starting to measure how their team serves customers.
$19/ month
Billed monthly
For businesses that want deeper statistics, rankings and recognition tools.
$49/ month
Billed monthly
For larger teams and businesses with several locations.
$99/ month
Billed monthly
For organizations that need custom limits, terms and onboarding.
Custom
Tailored to your organization
Just trying it out? The Free plan is free forever for up to 3 employees, with 90 days of history and each employee's own view included.
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Employees | 10 | 30 | 150 | Custom |
| Locations | 1 | 1 | 10 | Custom |
| Personal & business QR codes | Included | Included | Included | Included |
| Rating history | Full | Full | Full | Full |
| Dashboard & adjusted rankings | Included | Included | Included | Included |
| Employee self-view | Included | Included | Included | Included |
| Badges, achievements & personal ranking | Included | Included | Included | Included |
| Low-rating email alerts | Included | Included | Included | Included |
| Weekly summary email | Included | Included | Included | Included |
| Employee of the month | Included | Included | Included | Included |
| CSV export | Included | Included | Included | Included |
| Managers & team access | Included | Included | Included | Included |
| Custom rating aspects | Not included | Included | Included | Included |
| Remove RateTeam branding | Not included | Included | Included | Included |
| Assisted setup | Not included | Not included | Included | Included |
During early access, paid plans are activated by our team after your trial. We'll never charge you without your confirmation.
FAQ
RateTeam is a platform that lets customers rate the specific employee who served them, and turns those ratings into fair statistics and recognition for each person and for the business.
Each employee gets a personal QR code you can print or display. Customers scan it with their phone camera, choose 1 to 5 stars, optionally tap what stood out and leave a comment. There's also a business QR where customers pick who served them.
No. The rating page opens in the phone's browser. No app, no account, no sign-up.
Yes. Every active employee gets a unique code. If a code is ever compromised, you can regenerate it in one click and the old one stops working.
RateTeam limits repeat ratings from the same device, flags suspicious patterns such as bursts or off-hours activity, reduces the weight of doubtful ratings and uses volume-adjusted averages. No system can eliminate fraud entirely, but these mechanisms make results much more reliable.
Yes, on the Business plan. You add each location in Settings, assign people to it, filter the dashboard and ratings by location, and each location gets its own QR code. Managers can be limited to their own location.
Yes, on every plan, including Free. Each employee can sign in to see their own average, comments, strengths and evolution. They never see other people's data or anti-fraud details.
You deactivate them. Their QR stops accepting ratings, they disappear from active lists, and their history is kept for your records. Nothing is lost.
Anywhere with internet access. The dashboard, the employee view and the customer rating page are available in English and Spanish, and each business sets its own time zone and currency.
Yes, at any time. Your account goes back to the Free plan at the end of the period you paid for. There are no cancellation fees.
Your data stays in your account, and you can export it on paid plans. If you want everything deleted, ask us and we'll erase it permanently.
Start recognizing great service today. Set up in minutes, free for 14 days.